Critical bugs fixed
The technical issues found on the Sylius platform were diagnosed and resolved, restoring full operation of the online store.
Sylius e-commerce maintenance
Sylius maintenance and support for Ingram1949
Maintenance, support and bugfixing for a Sylius e-commerce, including improvements to the returns management
- Client
- Ingram1949
- Type
- Sylius e-commerce
- Scope
- Maintenance, support and bugfixing + returns management improvements
Project flow
- 01 Technical issues reported
- 02 Bug analysis and fixing
- 03 Ongoing support
- 04 Returns management improvements
Operational outcomes
Improved returns management
The returns process was reviewed and optimised to simplify the workflow for staff and the experience for customers.
Ongoing support
Steady technical support was provided to quickly address new issues and keep the platform stable.
Project approach
The client’s needs
Ingram1949, a historic Italian shirt-making brand active since 1949, runs its B2C e-commerce on the Sylius platform.
The client was experiencing technical issues affecting the correct operation of the online store and needed reliable technical support to maintain the platform and quickly resolve issues.
Goals
- Resolve the technical issues found on the Sylius platform
- Ensure ongoing technical support for quick interventions
- Improve some existing features, including returns management
- Keep the platform stable and reliable over time
What was done
- Ongoing maintenance and technical support on the Sylius platform.
- Diagnosis and resolution of bugs reported by the client.
- Improvement of the returns management process, simplifying it for both staff and customers.
- Targeted interventions on other store features to improve reliability.
Technologies and integration points
- Sylius
- Symfony
- PHP
- Doctrine
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